Consumers have the following right of revocation, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:
Beginning of the cancellation policy
(1) Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken full possession of the last goods. To exercise your right of withdrawal, you must inform us (Ann Louis, Petra Wolf, Tannenstraße 11, 97261 Güntersleben, info@annlouis.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
(2) Revocation template:
I/we __________________________ hereby revoke the contract concluded by me/us (name of consumer)
for the purchase of the following goods: ____________(please fill in)
Total price of the goods: ________________________ (please fill in)
Ordered on:__________________________________ (please fill in)
Recived on:_________________________________ (please fill in)
name/prename: _______________________________(pleaser fill in)
street/number: ____ ___________________________ (please fill in)
postalcode/city _______________________________ (please fill in)
______________________________________ __________________________________________________________
Place, date, signature of consumer(s)
(3) Consequences of withdrawal;
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
End of the cancellation policy